Refund Policy

At Avery Lane Brighton, we want you to love every piece you receive. If something isn’t quite right, we’ve made returns simple and hassle-free — because your comfort and confidence matter to us.

Our 60-Day Return Promise
If you’re not completely satisfied with your purchase, you have 60 days from the delivery date to return it. Whether the fit wasn’t perfect or you simply changed your mind, we’ll take care of it.

To be eligible for a return:

• Items must be unused, unwashed, and in their original condition
• Tags and packaging should be intact
• Returns must include proof of purchase (your order confirmation email works perfectly)

To start a return, simply email us at support@averylanebrighton.com with your order number and reason for return. Our friendly support team will guide you through the process.

Fast, Reliable Refunds
Once we receive your return and inspect the item, we’ll process your refund within 10 working days. Refunds will be issued to your original method of payment, and we’ll send you a confirmation once it’s completed.

Please note:

• Original delivery is always free — no restocking fees, no hidden charges
• Customers are responsible for return shipping and any customs costs if returning due to change of mind or exchange

Damaged or Incorrect Items?
We never want that to happen. If your item arrived damaged or you received the wrong product, email us immediately at support@averylanebrighton.com. We’ll make it right, no questions asked.

Questions?
If you have any questions about returns or refunds, we’re always happy to help:
Email: support@averylanebrighton.com
Phone: +44 1273 123456

Business Days: Monday to Friday, 9:00 am to 5:00 pm

We want every experience with Avery Lane Brighton to feel just right — and that includes returns. Stylish, simple, and stress-free — that’s how we do things.